If I’ve learned one thing in 20 years as an operator & investor, it’s that companies are made of people. People who, with the best intentions, can pull in opposite directions without the right leadership and alignment. /2
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As a 26-year old company founder, I completely messed this up. Mission statements and values felt “squishy” and artificial. I assumed that everyone knew where we trying to take the business, why we wanted to get there and how we wanted to do it. /3
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Which was largely true at <20 people but very much not the case when we grew to 100+ people on the team. /4
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Having seen the benefits of an articulated mission and values, I’d strongly encourage every founder to make it a priority to both create them and also to refresh them from time to time. /5
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They’re invaluable tools for keeping organizational alignment as you scale and the process of creating them is in and of itself a thought-provoking exercise. /6
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And a “thank you” to Shir and the team at the Handel Group for leading us through the development of Threshold’s “operating system”! /7
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Love this. How are y'all thinking about building mechanisms to reinforce the values?
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Great q! We implemented a number of processes to drive ownership and accountability, including weekly check ins, giving each other permission to call each other out if we aren't living the values and a shared language for how to talk about issues that arise.
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