@amcunningham @SimonRDodds He has no idea how much of a kipper he is, shame he probabaly won't admit it. "Cost of waste"..wonderful
@SimonRDodds @amcunningham Design. Scrap universalism, it is not clinical in anyway. Four hour waits are distracting, fudged by MAUs anyway
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@JonMarcStanley@amcunningham So is it a tested design? Design starts with a common purpose. What is your common purpose? Is the design fit? -
@SimonRDodds@amcunningham The purpose is to restore decisions on allocative efficiency to frontline staff. To focus on outcomes we must... - Antwoorden weergeven
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