David Behan says CQC should not 'chase' individual complaints - but interrogate how they are dealt with across NHS orgs #ntsummit
@HSJEditor Would it not be better if complaints were serialised with a copy sent to patient's CCG so purchasers can assess quality?
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@JonMarcStanley Think Francis suggest something similar. But CCG capacity already over-stretched -
@HSJEditor They've complained a lot about the pace of the HSC Bill,sad that change management in the NHS still not led by the professions
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