We are sorry to read this. We would like to advise you to arrange the necessary accommodation yourself. Afterwards you can claim the costs with our Customer Care department: http://klmf.ly/1t3lpYU .
Can @KLM please explain why my relative is stranded tonight in Schiphol without care, accommodation or a rebooked flight to Dusseldorf? Why is there no rep speaking with passengers?
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Bedankt, Twitter gebruikt dit om je tijdlijn te verbeteren. Ongedaan makenOngedaan maken
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We cannot guarantee compensation will be given. Our Customer Care department carefully will review each situation individually.
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Will KLM rebook the flight for my relative? She was on tonight's flight to Dusseldorf and the flight was cancelled, no information has been given to her about next steps
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