Sorry to hear this Jonathan. We advise that you contact your airline as they are responsible for your bags. Thank you.
@HeathrowAirport when so many other airports deliver bags quickly, why am I waiting an hour for mine, and in a new terminal? Not impressed.
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I did; a Singapore Airlines exec said they constantly complain to you with no effect. Changi is great, Heathrow dreadful!
End of conversation
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