John Cason

@JohnCason

I'm the Tier 1 Support Team Manager , father of 2 girls, married to the love of my life (), amateur magician. Opinions are my own.

Atlanta, GA
Vrijeme pridruživanja: svibanj 2009.

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  1. prije 5 sati

    🙏 thankful that some politicians still uphold values over party.

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  2. proslijedio/la je Tweet
    27. sij

    Three months of paid leave, maid service and a year of free diapers. Those are among the parental perks the Midtown software firm SalesLoft is using to lure top talent through its doors.

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  3. 16. sij

    According to "CSAT ratings for agents increase by 2.3% every year they stay on the same team." Confirmation it's important to focus on the agent experience and create a team where people want to stay.

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    10. sij

    I posted this on instagram this morning. A few people ask me about it. Old school change the Great Don England showed me over 35 years ago with a couple of great touches from Apollo Robbins. Super fun move to play with.

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  6. 9. sij

    It's been a good 4 years so far. 🍾Here's to many more good years!

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  7. 9. sij

    10d/ The Support Team ATL Pink Trap house was an epic Halloween.

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  8. 9. sij

    10c/ RIP Mari 💙 who was one of the best Core Values interviewers I have every worked with.

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  9. 9. sij

    10b/ Early SalesLoft - Core values and 5 dysfunctions of a team were a key focus.

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  10. 9. sij

    10a/ Early SalesLoft - younger , team training with and w/

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  11. 9. sij

    9/ If you are a people manager... set aside time to ask your team what can you to do to help them before you leave for a long meeting. They will say they are good 99% of the time but will appreciate you for asking and being willing to help. – mjesto: Salesloft

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  12. 9. sij

    8/ Be a master at prioritizing - this is similar to the fire thing... figure out what is most important. I use everyday to remember and prioritize tasks. – mjesto: Salesloft

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  13. 9. sij

    7/ Learn a new language - to succeed in business you needed to learn to speak the ELT/SVP/VP language. Learn to translate what is so obvious to you into the language others (above you) understand. 🗣️ – mjesto: Salesloft

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  14. 9. sij

    6b/ Words matter (cont'd): Please don't tell a customer "thanks for your feedback" Change it to "Thanks for sharing your experience" Thanks to for teaching me that in her book: – mjesto: Salesloft

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  15. 9. sij

    6a/ Words matter - be very careful how you talk about things internally. Don't call customers by their segment internally when working to solve a problem. Saying they are a SMB doesn't drive empathy. They are person with business goals and need help. – mjesto: Salesloft

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  16. 9. sij

    5b/ Lyndon B. Johnson said it well about managing ambition. – mjesto: Salesloft

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  17. 9. sij

    5a/ Ambition is hard to manage. Be ambitious, but just cause you work for a successful company it doesn't mean that you are "entitled" a new role after 1-2 years. – mjesto: Salesloft

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  18. 9. sij

    4/ “In order to scale you have to do things that don’t scale.” - Basically focus on solving THE PROBLEM before trying to scale the solution. – mjesto: Salesloft

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  19. 9. sij

    3/ There is always a fire burning. Put out the biggest fires first. 👨‍🚒👩‍🚒🔥🚒 – mjesto: Salesloft

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  20. 9. sij

    2/ With values... focus on "WHAT is right" instead of "WHO is right. Approach conflict with this and you will be leaps beyond much of the tech world 🌎. You'll also be happier when you don't try to win every conversation by focusing on "the what" instead of "the who".

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