Jessica Noble, MBA, CCXP

@JessicaJNoble

Helping Leaders Boost Profitability, while Improving Employee & Customer Experiences 🧲

Vrijeme pridruživanja: siječanj 2015.

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  1. Prikvačeni tweet

    If you listen well, but do nothing with customer feedback, you are squandering their investment. Customers expect a return for their time and candor.

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  2. 4. velj

    Retail in the brick & mortar space still thrives when it's designed to be an experience versus just a transaction/function that can be executed online.

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  3. proslijedio/la je Tweet
    3. velj

    Know thy customer AND what they value.

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  4. 3. velj
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  5. 3. velj

    It is possible to boost profit margins, while improving employee and customer Experiences.

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  6. proslijedio/la je Tweet
    29. sij
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  7. proslijedio/la je Tweet
    31. sij

    Customers have been providing feedback (complaining) for a very long time evidently. Have we gotten any better about doing something with it?

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  8. proslijedio/la je Tweet
    30. sij

    "With low customer loyalty & satisfaction, how can companies build a strong customer base & increase their revenue? It comes down to delivering a high-quality & consistent ."

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  9. proslijedio/la je Tweet
    30. sij

    Know thy customer AND what they value. Provide products, services & experiences rich with what they value! How else would you tell a company to keep the focus on value versus price?

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  10. proslijedio/la je Tweet
    30. sij

    Classy touch . This is a or to highlight a memorable experience. How often do you verbalize appreciation to your ?

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  11. proslijedio/la je Tweet
    29. sij

    Consistency requires connected systems and scalable processes. If you are experiencing rapid company growth, beware of increasing inconsistency in the experience you provide

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  12. proslijedio/la je Tweet
    22. sij

    Experience your customers' experience firsthand. Feel what they feel. Expend the effort they have to expend to do business with you.

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  13. proslijedio/la je Tweet
    23. sij

    Ritz-Carlton cofounder “The only way we can deliver this service culture is thru dedication of our ladies & gents...We trust their work, empower them..."

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  14. proslijedio/la je Tweet
    24. sij

    Teaching method ▶️ “phenomenon first.” "The idea, according to Schwertfeger, is to grab the students attention fast with whatever concept she’s trying to teach."

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  15. proslijedio/la je Tweet
    25. sij

    (2/5l This experience includes five (5) enterprise-wide, multi-year digital & customer experience transformations

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  16. proslijedio/la je Tweet
    25. sij

    (3/5)...as well as hundreds of , , & workshops.

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  17. proslijedio/la je Tweet
    25. sij
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  18. proslijedio/la je Tweet
    25. sij
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  19. proslijedio/la je Tweet
    25. sij

    "Despite access to more customer data than at any point in history, only 23% of respondents believe their orgs understand why their customers act the way they do."

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  20. proslijedio/la je Tweet
    25. sij
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  21. proslijedio/la je Tweet
    27. sij

    I wish it asked a different question. Dispatcher was hard-working & friendly. Process was awful. I can only imagine how much more difficult dispatcher's job is because of the awful process

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