Thanks for the photo. Could you try force closing your YouTube app, then give it a go? If that doesn't work, you could try uninstalling and reinstalling your YouTube app and see if that helps.
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Replying to @laurenkatyp
Got it. What's the firmware version of your Chromecast? Also, have you tried resetting your Chromecast to its default settings?
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Replying to @madebygoogle
Don't know what u mean by firmware version. I don't imagine I have a choice in this!? but I have reset it already.
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Replying to @laurenkatyp
We need to check if your Chromecast has the latest firmware version. Here's how you can check it: https://goo.gl/FSrY9V
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Replying to @madebygoogle
How do I know which one I need? The box doesn't tell me which version of the chromecast I have!
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Replying to @laurenkatyp
You can follow the steps found on this article: https://goo.gl/Zr1yoF Also, we want to make sure all sides are looked at — does this happen on a different cast device?
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Replying to @madebygoogle
I don't have any other devices I'm afraid. Just my phone
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Replying to @laurenkatyp
Gotcha. Since this is only happening on YouTube, hopefully our friends from
@TeamYouTube hop in to help.1 reply 0 retweets 0 likes -
Replying to @madebygoogle
Thanks for tagging us.
@laurenkatyp Hi Lauren! Could you check if there are any pending software updates for your device and the app? If there are any, try updating them to the latest version available to see if that makes a difference. Let us know how it goes.2 replies 0 retweets 3 likes
You're welcome
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