Jeanne Bliss

"Would You Do That To Your Mother" cuts through what “experience” really is at its core: leadership that enables employees to thrive. https://buff.ly/36k4RCU pic.twitter.com/CHImpIefwu

What I know from 25 years as a CCO practitioner and coach is that we’ve got to take the reactive nature out of this work. That is why I’ve created the 5 competencies, which will help drive your customer-driven growth engine. https://buff.ly/2Lt97b0 pic.twitter.com/9FK0jGVwzL

As a change agent inside the company, the Chief Customer Officer performs four specific functions. They establish metrics for defining the relationship with customers, among others. For the full list, visit my website: https://buff.ly/2A2BhEw pic.twitter.com/kOnXDk73vk

"People first." This is my guest @tom_peters' motto. He says you should never hire anybody who doesn’t care about people, and @mkuenne of @ExtendedStay agrees. We discuss how the most successful people are “people-people” who understand how to lead. https://buff.ly/369H1Kr pic.twitter.com/Q9NBYUg00v

One of the most important things as a customer service expert is to lead by example, even when it’s unpopular. To lead a team that trusts you, you must first lead by example. Be bold when challenging ideas & be bold with your generosity. For more: https://buff.ly/3rsjzSz pic.twitter.com/u2EhZlA9ue

Listen to your people and elevate their role in improving customers’ lives is how you practice your leadership bravery. Taking this short diagnostic quiz that will help you create an action plan! https://buff.ly/3gebegz  #CustomerExperience #leadershippic.twitter.com/M6iPFXxGuO

I’ve spoken to over one hundred Chief Customer/Experience Officers and in each of these conversations, I ask how they united the C-Suite. Download this eBook which presents some of the most commonly employed methodologies by leaders. https://buff.ly/3jY3NMN  #leadership #CCOpic.twitter.com/4vDRrRJpQz

Be flexible. Over-communicate. Those are just two of the lessons from this last year that Holly O'Neill, Chief Client Care Executive & Head of Consumer Client Services at Bank of America, shared in our interview. #LeadershipBravery #CX #podcast https://buff.ly/3erv1Kt pic.twitter.com/LPF1fh6vTR

#CustomerContactWeek is heading back to Nashville this October 20-22, 202. The CCW program will provide you with the tools and solutions you need to finish off 2021 strong and plan for a successful 2022. View the agenda: https://buff.ly/3qWfSFY  #CCWNashvillepic.twitter.com/nPriupX0Ou

Have you read my book, “Chief Customer Officer”? I wish I had this book on my desk for the past 20 years. Let me help you by giving you the best resource for your customer experience and leadership transformation. https://buff.ly/36k4RCU pic.twitter.com/UTcwKNcrVG

When working with companies, I often get asked about this idea of a company core values list. Every company has a core values list, but oftentimes the words used are similar — and they can be words that mean many different things to different people. https://buff.ly/2q6MTAv pic.twitter.com/rxOLHvahOz

I shared some insights with The Sweeney Agency about ‘How to Elevate Customer Experience,’ and I’ve outlined key takeaways from my conversation in my blog, 3 Leadership Principles to Help Advance Your Employee and Customer Experience. https://buff.ly/34mFTnO pic.twitter.com/BcH4g933kD

Are you considering applying for the role of Chief Customer Officer (CCO)? Here are 8 questions to ask in your next interview. https://buff.ly/2PbC5A0 pic.twitter.com/1W4HE67WTB

It’s no surprise that online shopping has taken off in the past year. Good leadership within the e-commerce world is extremely important. https://buff.ly/2xUhODE pic.twitter.com/qpABc09sdS

The 5 Competencies connect customer experience to business growth, unite leaders on customer priorities, and shift your business focus to earning the right to grow by improving customers’ lives. Read more about them on my website. https://buff.ly/2Lt97b0 pic.twitter.com/LaUrd0l35u

What would you tell yourself in the past that you know now? My friend Chip Bell believes in the power of generosity. Chelsie Rae Lee says that your community is the most important. Will Kingston knows that you can’t always do everything yourself. https://buff.ly/369H1Kr pic.twitter.com/LDDJ4wl6kx

CX employees are the first, last, or only touchpoint a consumer has with a brand. Being on a CX team demands grit, resilience, and trust. That is why I have compiled a list of 5 leadership actions to build trust with those who serve customers. https://buff.ly/3rsjzSz pic.twitter.com/fc4pf1xUSj

Is your company considering #CX as a discipline inside your organization, and wondering if a CX consultant is a worthwhile investment?   Before you make your decision, review the most common inhibitors that prevent customer experience success: https://buff.ly/37uUfo1 pic.twitter.com/YW5og3tjsj

Have you listened to my Human Duct Tape Show podcast? With Customer Experience Experts from all around the world, there is tons of great information and tips that you don’t want to miss. https://buff.ly/369H1Kr pic.twitter.com/PefftRHCPs