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Prikvačeni tweet
Hello friends. My new website launches today at http://CustomerBliss.com . It has been under development for one year – as I have thought intently about how I could most provide value to you. (See thread for more)pic.twitter.com/KASinD4fOr
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We stand on the shoulders of the people who came before us. I deliberately make my podcast and my blog, not about broadcasting successes, but broadcasting the journey of the
#chiefcustomerofficer. What are the lessons YOU'VE learned along the way? https://buff.ly/2Ub73Kj pic.twitter.com/skSAncolAQ
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@ansanelli and the folks at@Gladly have a new podcast, called "Radically Personal." Like my own#podcast, it brings you inside some of the world's most beloved brands to talk about the work of#CustomerExperience. https://buff.ly/2RV5yOE pic.twitter.com/4tBhQmfYcJ
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"We realized it's all about listening to our customers. What are our customers telling us? What are they telling us we're not doing or are doing?" says Catherine Blackmore, GVP Customer Success Oracle in my latest
#podcast episode.#CX https://buff.ly/2U5ZRif pic.twitter.com/Omc4ZLNIFN
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Thanks for sharing this interview with me in today's email
@Qualtrics! https://buff.ly/2XLggaU pic.twitter.com/fjcC1RgDPf
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Treating customers with dignity and respect starts with treating employees the same way in order to deliver customer dignity.
#CustomerExperience#EmployeeExperience https://buff.ly/33naDSf pic.twitter.com/VUFGhj7bNA
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The companies beloved by their customers work hard every day to resist the pull of "normal" business practices.
#customerexperience#CX https://buff.ly/35PP91N pic.twitter.com/Y1K8RQAucC
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In this post I share essential lessons from my 35-year career: Honor your customers’ lives. Plan for heroic acts of kindness. It’s not the ROI that drives people.
#CX#customerexperience#leadershipbravery https://buff.ly/3akow8h pic.twitter.com/2AFSil1JAf
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ARE YOU LIVING YOUR LEGACY? How is your company remembered by your customers? Have your leadership team and company take this quiz to guide you on your path to admirable growth: https://buff.ly/3a32N4X https://buff.ly/2FFA9bQ pic.twitter.com/2O0kYXoWFF
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“We need to reorient how we do the work of the business to be comprehensive so we can focus, understand and drive accountability to the life of the customer, not the silo,” I share in
@CMOAustralia. https://buff.ly/2tsnne6 For more resources, visit https://buff.ly/2LjmA53 pic.twitter.com/e1O1HvpfN0
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To get their attention, I ask executives “what’s your three blocks long?” and tell them the story of how when my dad retired and closed his shoe store, there was a line of customers three blocks long who came to say goodbye. https://buff.ly/2suo2LE pic.twitter.com/gLFUOPiYuc
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Do you know the story of your company that’s being defined by your company’s decisions and told to your customers in the marketplace? https://buff.ly/363Z0RF pic.twitter.com/BfJvLAdFAe
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If you're getting ready to interview for a Chief Customer Officer role, you are already prepping for the questions you'll be asked. But it’s also just as important that you prepare yourself to ask, “How will this organization support me in the
#CCO role?” https://buff.ly/2PbC5A0 pic.twitter.com/zjxYRBjiiy
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The Chief Customer Officer Job Description is still one of the most popular resources on my website:https://buff.ly/2A2BhEw As this job changes, I've shared even more resources to help you push that rock up the hill. Find those resources on my site: https://buff.ly/2QU9I7L pic.twitter.com/BlgXSe33Og
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"Learn how to engage your audience throughout the various stages of their lives." -
@alisoncircle CCO@columbuslibrary. I share some of the wisdom my#podcast guests have imparted in this blog post: https://buff.ly/2PgtOtr#customerexperience#leadershippic.twitter.com/r0OTKqNvsX
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My colleague and friend,
@ChipRBell Chip Bell shares three tips to help leaders create enchanting experiences for customers. https://buff.ly/2RHfQS9#customerexperience#CXpic.twitter.com/BL3V5VaoSI
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What do your behaviors say about you? Take my quiz to understand where you are in this work. I've written this quiz so there is no room to wiggle out of the questions, so you can truly evaluate how your company is doing. https://buff.ly/3a32N4X pic.twitter.com/OvuhORCevr
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What is leadership bravery and why is it so critical for success? Find out on my new website: https://buff.ly/38zXRDC pic.twitter.com/FtR7Er9jXl
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Admired companies take the road less traveled to earn honor-bound relationships with customers, partners and employees. Learn the 7 acts that I believe enable these admired companies to grow. https://buff.ly/2S0MFIV
#admiredcompanies#leadershipbravery#customerexperiencepic.twitter.com/eS4eQtsplL
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The role of the
#CCO is to work with leaders to determine how to bring the competency of the customer experience development and innovation into the organization.#CX#leadership https://buff.ly/2IEUiAO pic.twitter.com/w1H0NfEGR5
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“Don’t forget the story. At the end of the day, this is truly about the stories of what our patients and their families go through," shares Alan Dubovsky, my guest in this 2018 episode of my podcast.
#patientexperience#healthcare#customerexperience https://buff.ly/2vq0VmJ pic.twitter.com/C0INNzc2dZ
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