We'd like to help. What device are you on? Does this happen across devices? Also, share screenshots and more info for us to look into it. Keep us posted.
@TeamYouTube I have restricted mode (I can see that it is off) but can not access restricted videos because it tells me I need to turn it off (when it’s off) help
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Thanks, but I just made a new account on another email.
End of conversation
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