@TeamYouTube we have exhausted all effects with google support and the forums but the email we receive back are just robots that aren’t helping us. Please we can’t sign into our account on a computer, but can on the app on our phones. We haven’t gotten any strikes or anything.
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Replying to @JEEPERS_PODCAST
Thanks for reaching out. Just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/MZ4Ss3 . Keep us posted!
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Replying to @TeamYouTube
Yes we have tried following those steps and we receive an email that sound your account is all good but we still can’t sign in on a computer without it saying the account is disabled.
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Replying to @JEEPERS_PODCAST
Thanks for letting us know. Could you try clearing the browser's cache & cookies to see if that fixes the issue? Also, try this guide and let us know if it helps: https://goo.gl/MZ4Ss3
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Replying to @TeamYouTube
I just tried to clear the cache and cookies but the problem still persists. I have also tried using the link but it doesn’t help.
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Replying to @JEEPERS_PODCAST
Hmm, could you try using a different browser/Incognito mode? Let us know how it goes.
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Replying to @TeamYouTube
I tried using chrome incognito and internet explorer( one time incognito one time not) still no luck, I’ve also tried multiple different laptops and it won’t let me.
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Replying to @JEEPERS_PODCAST
Thanks for trying all those steps. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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I sent the report, is it just a waiting game now?
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