Daaaang. I'm a bit behind on the Blizzard news, but I'm NOT liking what I'm hearing around any part of their customer service (or quality) lately. Particularly Warcraft 3, but also WoW. I guess I just have to distrust them too now - as I would Activision, EA, or Bethesda.
It really just sounds like Activision's running Blizzard nowadays. Which is really disappointing. I don't play a lot of their games anymore, but I was kind of looking forward to Diablo 4. Now, I'm glad I've been getting into Path of Exile.