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Prikvačeni tweet
Launching new
#NelsonHall#CustomerExperience Services in Telecom and Media report. This project will stimulate and promote the next stage of#CXServices in#telecoms &#media, from the development of improved revenue generation processes to highly automated support@NHInsightpic.twitter.com/Ty9FJYwJmX
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
'Digital Agent is orthogonal to linear decision making, able to handle significant variance' ...
@IPsoft webinar on digital workforce#CX#AI#Amelia@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
'Departure from IVR algorithms to brain algorithms to deliver a human level of service' Currently listening to an
@IPsoft webinar 'The World’s First Marketplace for Digital Employees'#AI#DigitalLearning#CX@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
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@TELUSint completes the acquisition of CCC https://bwnews.pr/2ucw2SL You can read more details and my view in the blog published in December https://bit.ly/398u989#CX#CXServices#NelsonHall
pic.twitter.com/D2U2zEKNNZ
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
New
@AtentoCorp#CognitiveCX Services profile now published at https://research.nelson-hall.com/search/?&avpage-views=article&id=80986&fv=1 …. Details on consulting and#RPA capabilities, dialog design unit, IP, client case studies and investment areas.#CX#CXServices#automation#bots
@Atento_Brasil@AtentoColombia@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
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@247intouch acquires@KnoahSolutions. Adds sites in Las Vegas, NV; Hyderabad & Pune, India; Tegucigalpa, Honduras and Guatemala to reach ~18k employees supporting ~30 languages from 22 delivery locations in 9 countries#CX#CXServices#acquisition@NHInsighthttps://twitter.com/247intouch/status/1224665651706503175 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
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@firstsource Q3 FY20 (ending 31 Dec 19): revs up 6.9% y/y (up 8.3% in CC) to Rs. 10,535m (~$147m), margin down 66bps y/y to 11.2% https://bit.ly/37X9io5#CX#CXServices. Full details at@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
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@TheResultsComp partners with@Vocitec for automated speech recognition https://bit.ly/2RUTrRy#CX#CXServices#analytics@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
A similar picture in
#CXServices, driven by the increased demand for quick shift to high-value services/digital transformation capabilities. Off top of my head, 2019-2020 CEO changes include: 1. Atento 2. Startek 3. Transcom 4. Firstsource 5. Emergia@NHInsight@rstormonthhttps://twitter.com/rstormonth/status/1223293228729892864 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Check out Rachael Stormonth series of tweets on the leadership changes in
#ITServices &#BPS in the last year@NHInsighthttps://twitter.com/rstormonth/status/1223292424639983616 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
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@KiKxxlGmbH opens new site in Recklinghausen,
, starts with 64 stations and has capacity for 300 people https://bit.ly/2TTLsFN #CX#CXServices#BPO@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Ivan Kotzev proslijedio/la je Tweet
Starting
#NelsonHall project on Process Discovery & Mining Technology Evaluation#ProcessMiningTech; looking to interview 20 key vendors.Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Thanks Jyl. Our industry receives less credit than it deserves.
#CX#CXSevices#DigitalTransformationhttps://twitter.com/JylleneMiller/status/1222849766926610435 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Croatian BPS provider M+ Group merges with Turkish
#CXServices vendor CMC
, adds ~4k people in Istanbul, Şanlıurfa, Malatya, Rize, Bayburt, Van https://bit.ly/38JtSsc #CX#BPO@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Puja Bhatia:
#Teleperformance talent mngmt pillars are •Psychometric assessment-based hiring •Emotional intelligence-based hiring & training •Self-learning games, comics, and video learning •Career tree#CX#CXServices#Training@Teleperformance@TPIndiaOfficial@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Puja Bhatia: Agents’ learning curve is disappearing because self-service and bots solve the easy interactions
#CX#CXServices#Training@Teleperformance@TPIndiaOfficial@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
... upskill
#Teleperformance resources for value addition, know the basic elements of which processes to automate & deploy analyticshttps://twitter.com/IvanK_NH/status/1222040813124734976 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Sidharth Mukherjee: 'T.A.P.’s role is not to be an army of thousand employees, but be an internal catalyst and educate the entire organization; to become part of the
#Teleperformance DNA’#CX#CXServices#DigitalTransformation@Teleperformance@TPIndiaOfficial@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Sidharth Mukherjee: '
#Teleperformance focuses on integrated digital solutions & repositions as a knowledge partner, which understands client industry, targets changing client profiles & addresses different market needs'#CX#CXServices@Teleperformance@TPIndiaOfficial@NHInsightHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
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@Teleperformance Global Analyst Meet in India: Continue to expand WAH, pilot India in 2020, focusing on major metro areas to support high seasonality demand#CX#CXServices@TPIndiaOfficialHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
New
@teamhgs#CognitiveCX profile available for#NelsonHall members. Details on delivery structure, IP and technology partnerships, client examples in healthcare, travel, & investment areas https://research.nelson-hall.com/search/?&avpage-views=article&id=80984&fv=1 …#automation#robots
#Cloud@HGSdigital@NHInsightpic.twitter.com/o6hr69OvrQ
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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