Mark Bernhardt | work-in-progress | # 

@ImMarkBernhardt

Small-business owner (). Indie music patron. Physics grad. Pie enthusiast. Simul justus et peccator. || Tweets are mine—mostly, or may be RTs of yours.

near a lake and some woods
about.me/immarkbernhardt
Geregistreerd in april 2011
1.630 foto's en video's Foto's en video's

Tweets

Je hebt @ImMarkBernhardt geblokkeerd

Weet je zeker dat je deze Tweets wilt bekijken? @ImMarkBernhardt wordt niet gedeblokkeerd door Tweets te bekijken.

  1. Vastgemaakte Tweet
    10 okt. 2015

    Love is. Love does. Be Love.

    3 antwoorden 26 retweets 71 vind-ik-leuks
    Ongedaan maken
  2. 21 jul.

    Congrats to the for getting it done at home!

    Ongedaan maken
  3. heeft geretweet
    12 jul.

    Represent & share opinions! The FASTEST hour on Twitter: chat TUESDAY 9 ET / 6 pm PT Topic: 👉 ""What tactics can businesses use to improve their customer service quickly?" w me,

    6 retweets 5 vind-ik-leuks
    Ongedaan maken
  4. heeft geretweet
    8 jul.

    RT for no good reason.

    1.710 antwoorden 49.073 retweets 46.313 vind-ik-leuks
    Ongedaan maken
  5. 7 jul.

    And that’s a wrap for the week! Cheers to co-hosts , & , and to all who joined us for another Twitter chat! Tune in again next week—same time, different topic.

    3 vind-ik-leuks
    Ongedaan maken
  6. heeft geretweet
    7 jul.

    Q10 | Tell us about a recent customer service failure you experienced. Why was it a failure?

    1 antwoord 3 retweets 1 vind-ik-leuk
    Ongedaan maken
  7. heeft geretweet
    7 jul.

    Q9 | Opinion: What's more expensive to brands, delivering great customer service or finding new/retaining customers?

    7 antwoorden 5 retweets 3 vind-ik-leuks
    Ongedaan maken
  8. 7 jul.

    A8 | Whenever possible, I try to share negative feedback in the moment and the context. Sometimes I may need to get my thoughts together—or worse, cool down.

    Ongedaan maken
  9. heeft geretweet
    7 jul.

    Q8 | How do you share negative feedback regarding your customer service experience with a company?

    9 antwoorden 3 retweets
    Ongedaan maken
  10. heeft geretweet
    7 jul.

    Q7 | As a consumer are there circumstances where you're willing to tolerate consistently poor service? What are they?

    6 antwoorden 3 retweets 1 vind-ik-leuk
    Ongedaan maken
  11. 7 jul.

    A6 | Some service companies do “lock in” customers with contracts, as do their competitors, seemingly encouraging customers to switch at the end of each contract term.

    1 retweet
    Ongedaan maken
  12. heeft geretweet
    7 jul.

    Q6 | Do companies intentionally make it difficult for consumers to replace them through contracts or poor customer service?

    4 antwoorden 4 retweets 3 vind-ik-leuks
    Ongedaan maken
  13. heeft geretweet
    7 jul.

    Q5 | Does having a monopoly impact the level of customer service an organization offers?

    4 antwoorden 4 retweets 2 vind-ik-leuks
    Ongedaan maken
  14. heeft geretweet
    7 jul.

    If your words say "customer-centric" but your actions and policies add stress, delay, and red tape to customers' lives, then you're not customer-centric.

    Als antwoord op @Kathrynclang
    Yes… sadly, too many profess care for customers… but their actions reveal a very self-centered focus.
    4 retweets 9 vind-ik-leuks
    Ongedaan maken
  15. heeft geretweet
    7 jul.

    Q4 | Why do some brands excel at customer service while their competitors fail?

    3 antwoorden 3 retweets
    Ongedaan maken
  16. 7 jul.

    A3 | More than policy, how does practice reflect serving the company or the customer… or both? Are policy and practice aligned?

    1 vind-ik-leuk
    Ongedaan maken
  17. heeft geretweet
    7 jul.

    Q3 | In your experience do customer service policies tend to benefit the organization or the customer - or both?

    4 antwoorden 5 retweets 2 vind-ik-leuks
    Ongedaan maken
  18. heeft geretweet
    7 jul.

    Q2 | Do you think the problem is the reps (training issues) or the policies (organization issues)?

    5 antwoorden 4 retweets
    Ongedaan maken
  19. 7 jul.

    A1 | Any time the response starts with, “Our policy is…” OK, you have a policy. But tell me how you’re going to help.

    Ongedaan maken
  20. 7 jul.

    NOW on the Twitter chat: Profit or apathy? How it works: • Follow the hashtag. • Hosts & will tweet a series of 10 questions to guide the discussion. • Respond or reply with the chat hashtag to join the conversation.

    3 antwoorden 4 retweets 6 vind-ik-leuks
    Ongedaan maken
  21. heeft geretweet
    6 jul.

    Represent & share opinions! The FASTEST hour on Twitter: chat TONIGHT 9 ET / 6 pm PT Topic: 👉 "Is bad customer service profitable or do companies just not care?" w me,

    1 antwoord 2 retweets 3 vind-ik-leuks
    Ongedaan maken

@ImMarkBernhardt heeft nog niet getweet.

Het laden lijkt wat langer te duren.

Twitter is mogelijk overbelast of ondervindt een tijdelijke onderbreking. Probeer het opnieuw of bekijk de Twitter-status voor meer informatie.

    Je bent misschien ook geïnteresseerd in

    ·