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IONITY_EU's profile
IONITY
IONITY
IONITY
@IONITY_EU

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IONITY

@IONITY_EU

We are Europe's high-power charging network for electric vehicles.

München, Bayern
ionity.eu
Joined November 2017

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    1. Tesla Para Todos‏ @TeslaParaTodos 11 Oct 2020

      Increíble que ⁦@IONITY_EU⁩ bloquea 80€ por cada intento de carga! Al final conseguí cargar y el coste ha sido 35€ pero allí queda el bloque 480 euracos pendiente de liquidar. 😱😱😱pic.twitter.com/Qr6bKKGZ5S

      21 replies 11 retweets 78 likes
      IONITY‏ @IONITY_EU 14 Oct 2020
      Replying to @TeslaParaTodos

      Hello, the credit card pre-authorisation is a necessary step of our current payment verification process. We are unable to disable it, however, we recognise that this can cause dissatisfaction, especially when the charging was unsuccessful.

      7:08 AM - 14 Oct 2020
      • 1 Retweet
      • 5 Likes
      • Lavendel Lab Electroshock! by David Montero mascord jesusbaby Robert Steiner
      6 replies 1 retweet 5 likes
        1. New conversation
        2. IONITY‏ @IONITY_EU 14 Oct 2020
          Replying to @IONITY_EU @TeslaParaTodos

          You can find more information on this here: https://support.ionity.eu/en/payment-billing/why-is-my-credit-card-paypal-account-pre-authorised …. We are working on a new app and payment process, which will no longer require this pre-authorisation. The money will be returned to your account automatically.

          3 replies 0 retweets 4 likes
        3. Show replies
        1. New conversation
        2. Tesla Para Todos‏ @TeslaParaTodos 14 Oct 2020
          Replying to @IONITY_EU

          Is it necessary to do the pre-auth every time when you have already blocked 80€ and the charging fails? It seems excessive.

          2 replies 0 retweets 8 likes
        3. Ryan Robertson‏ @chiefrudiger 14 Oct 2020
          Replying to @TeslaParaTodos @IONITY_EU

          Exactly. I attempted a charge at Gretna a while back and it failed. I tried again... It failed... £134 frozen in my account. A whole month to refund the value? Not a great customer experience, shall I say...pic.twitter.com/xubtJlIMZF

          0 replies 0 retweets 4 likes
        4. End of conversation
        1. New conversation
        2. Ruben‏ @R_Vecin 14 Oct 2020
          Replying to @IONITY_EU @TeslaParaTodos

          Y se quedan tan tranquilos🤣🤣🤣

          1 reply 0 retweets 3 likes
        3. Tesla Para Todos‏ @TeslaParaTodos 14 Oct 2020
          Replying to @R_Vecin @IONITY_EU

          No cuando público el vídeo con la experiencia de intentar cargar allí... Lo grabé enterito.

          1 reply 0 retweets 3 likes
        4. Show replies
        1. Mike Morris‏ @evcarmike 14 Oct 2020
          Replying to @IONITY_EU @mascord @TeslaParaTodos

          Thats not an answer! FIX the problem and do it now! YOU have the worst reputation of any chargepoint operator in the UK and you have the smallest network! The highest percentage of faulty and non working chargers and a price nearly double everyone else!

          0 replies 1 retweet 2 likes
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        1. Miquel Bantulà‏ @MiquelBantula 15 Oct 2020
          Replying to @IONITY_EU @TeslaParaTodos

          Not to mention the dissatisfaction of @IONITY_EU being a EC co-financied project and yet being the most overpriced charging network in the world.

          0 replies 0 retweets 1 like
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        1. New conversation
        2. Tesla Para Todos‏ @TeslaParaTodos 16 Oct 2020
          Replying to @IONITY_EU

          Hi @IONITY_EU. I made a video about this experience. Cargadores IONITY - como quedarte sin 500€ en una carga.https://youtu.be/uUbCzpfxB-s 

          2 replies 3 retweets 6 likes
        3. Nico & e-Golf‏ @EGolf2020 16 Oct 2020
          Replying to @TeslaParaTodos @IONITY_EU

          Totalmente de acuerdo con Lars, aunque he de decir que yo la única vez que he usado @IONITY_EU la carga funciono a la primera y no tuve problemas. Eso si los 80€ estuvieron ahi bastante tiempo. Y el precio es..... para no volver nunca

          0 replies 0 retweets 2 likes
        4. End of conversation

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