IHG ServiceOvjeren akaunt

@IHGService

Providing service and support for the InterContinental Hotels Group around the world. Great Hotels Guests Love. Send us a Direct Message!

4900+ hotels in ~100 countries
Vrijeme pridruživanja: prosinac 2010.

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  1. Odgovor korisniku/ci

    Thank you for bringing this up. I'll forward your feedback to our concerned team for coaching. For the time being, you may contact our reservations team in regard to your cancellation request through Live Chat using this link . I hope this helps. - Jom

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  2. Odgovor korisniku/ci

    Hello Gabriel! We have received your private message and will be addressing your concerns. Thanks! - Dianne

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  3. Odgovor korisniku/ci

    That's great! You know we're just here should you need help next time. Take care! ~Anna

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  4. Odgovor korisniku/ci

    We never intended to leave our guests hanging, John. Tell me dear, how can I help you today? Please send me a DM along with your reservation and concern details. I'll try to see what I can do for you. - Leni

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  5. Odgovor korisniku/ci

    My apologies, Denis. I just sent you a DM to follow-up. ~ Joel

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  6. Odgovor korisniku/ci

    I'm surprised no one has touched base with you. I took the liberty of calling the hotel & spoke with Mohammed, MOD. He assured me that he will get with you within the day to clarify the charges. Please keep your lines open. It won't be long. Thank you for bearing with us! ~Anna

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  7. Odgovor korisniku/ci

    Just sent the Glasgow one. Hope you got it now. Late check-out still depends on the property. You may ring reception directly to verify this better, as it may still be subject to availability of rooms upon arrival. - Anne

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  8. Odgovor korisniku/ci

    I'm sorry about the discomfort. Please call Front Desk to be promptly attended to. Otherwise, you may DM us your full reservation details, hotel location, and contact information so we may alert our staff onsite. - Jill

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  9. Odgovor korisniku/ci

    Hi! Sorry to hear this. Please DM us details of your concern, reservation number and contact information, so we may forward this to the hotel for review. Thanks! - Connie

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  10. Odgovor korisnicima

    I'm sorry to hear this. This is not supposed to be happening. Kindly alert Manager on Duty for immediate assistance as they are in the best position to assist. DM us your booking details with the confirmation number and name on the reservation for us to follow up. - Orlando

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  11. Odgovor korisniku/ci

    I'm sorry that you have yet to receive feedback from the hotel about this. I know the urgency and alerted them and asked to update through email within 24 hours. I appreciate your time and extended patience. - Anne

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  12. Odgovor korisniku/ci

    That doesn't sound like us. I'd like assist and investigate on this further. Could you DM us with more details of what happened? Also, please include your booking confirmation #, travel dates, hotel name & location and email. ~ Joel

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  13. Odgovor korisniku/ci

    This makes me sad, I hope the baby is already back to sleep. I am so sorry about the disturbance. Please reach out to the duty manager in the morning or if you need assistance now, just DM us your complete reservation details so we can follow up. -Michael

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  14. Odgovor korisniku/ci

    Hi Chris! I'm concerned to see this. Please inform a Duty Manager or ring reception for assistance. Alternately, you can shoot a DM with your room #, name on the reservation & contact info for follow-up. - Dianne

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  15. Odgovor korisnicima

    I am so sorry to see your disappointment. May we know more details of your concern? Feel free to send us a DM. -Michael

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  16. Providing the best hotel experience begins w/ excellent customer service & it has always been our pleasure to assist our guests in whatever way we can. I'm sorry for this. I shared your comments to the hotel management directly to review & refine our services. - Zel

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  17. Odgovor korisniku/ci

    I'm sorry to see this, Matthew. I'd like to see what I can do to address your concern. Kindly DM me with your IHG Rewards club number, along with more details of complaint. ~ Joel

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  18. Hello! This is Anthony. I'm sorry for the challenges you are having with the app. Please try to cleat the cache of your phone or uninstall-install the App and log in. Thank you!

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  19. Odgovor korisniku/ci

    Nice to hear from one of our Spire Elite members. So sorry about the internet issue, Steven, this isn't the experience we want for you. I informed the hotel about this & advised the Manager to reach out to you tomorrow. He'd be more than happy to look into this for you.- Krysllin

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  20. Odgovor korisniku/ci

    Hi! Anthony here. I'm sorry to learn of your dismay. I would like to follow-up on your Tweet. Please DM us your complete name, details of your concern, confirmation number and email. I will respond. Thank you.

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