It's a wrap! #ICYMI, here are some of our favorite takeaways from the last day at #NRF2019. What did you learn? #retail
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1. Customers value
#trust above all. In one of the last sessions of the day, our very own Bridget van Kralingen argued that the most important way for companies to build trust is through#hyper#personalization.1 reply 1 retweet 2 likesShow this thread -
2. Retailers need to think about innovations for employees too. "If we’re going to be customer-focused, we need to be employee-focused," said
@WarbyParker's@NeilBlumenthal.1 reply 1 retweet 4 likesShow this thread -
3. How can
#retailers attract#tech talent?@Sephora's SVP Karalyn Smith said they should stand out by showcasing#innovation and broadcasting a powerful#mission.1 reply 1 retweet 3 likesShow this thread -
4. A great experience is a personalized one. “
#Personalization does play a huge role in making#experiences more relevant,” said@BJsWholesale's@rafehm1 reply 2 retweets 8 likesShow this thread
Up next: #THINK2019! Sharpen your skills, get hands-on experience with the latest technology and network with the world's most celebrated technologists and thought leaders. Register today!https://ibm.co/2TTvsjW
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