1. Customers value #trust above all. In one of the last sessions of the day, our very own Bridget van Kralingen argued that the most important way for companies to build trust is through #hyper #personalization.
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2. Retailers need to think about innovations for employees too. "If we’re going to be customer-focused, we need to be employee-focused," said
@WarbyParker's@NeilBlumenthal.Show this thread -
3. How can
#retailers attract#tech talent?@Sephora's SVP Karalyn Smith said they should stand out by showcasing#innovation and broadcasting a powerful#mission.Show this thread -
4. A great experience is a personalized one. “
#Personalization does play a huge role in making#experiences more relevant,” said@BJsWholesale's@rafehmShow this thread -
Up next:
#THINK2019! Sharpen your skills, get hands-on experience with the latest technology and network with the world's most celebrated technologists and thought leaders. Register today!https://ibm.co/2TTvsjWShow this thread
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