2. How can retailers find success in the competitive, continuously evolving industry we're currently in? #WatsonCommerce #NRF2019pic.twitter.com/i2t2Se7qA3
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A2: Retailers need to be proactive in meeting & EXCELLING in customer demands. From in-store experiences to online experiences to fulfillment & operations to customer service & more, they need to be MEMORABLE so that customers want to return to them.
#WatsonCommerce#NRF2019
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Retention is absolutely key! Customers are not loyal unless they want to be... and that means retailers need to earn that loyalty. Great point IBM!
#NRF2019#WatsonCommerceThanks. Twitter will use this to make your timeline better. UndoUndo
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