#ICYMI, here are three of our favorite insights from day one at @NRFBigShow. #NRF2019
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2. Motivated, skilled, and tech-armed
#associates can make the difference. “70% of the job in leadership is making things happen and the way to make things happen is to develop a passionate#workforce.” -Hubert Joly,@BestBuyShow this thread
3. Spend time on your #customerjourney & don’t forget about #retention. “A key piece we found w/ simple #analytics is that [website visitors] are really just there to find recipes. Give people what they want when they land on a page. It’s simple.” -Doug Straton, @HersheyCompany
