#ICYMI, here are three of our favorite insights from day one at @NRFBigShow. #NRF2019
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1. Brick-and-mortar #stores are very much alive. "91% of sales take place in-store." -@AlbertVita, @HomeDepot
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2. Motivated, skilled, and tech-armed
#associates can make the difference. “70% of the job in leadership is making things happen and the way to make things happen is to develop a passionate#workforce.” -Hubert Joly,@BestBuyShow this thread -
3. Spend time on your
#customerjourney & don’t forget about#retention. “A key piece we found w/ simple#analytics is that [website visitors] are really just there to find recipes. Give people what they want when they land on a page. It’s simple.” -Doug Straton,@HersheyCompanyShow this thread
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