Customer experience is at a crossroads of change & transformation. Hear from Forrester, Indosat Ooredoo & IBM as they share insights & best practices on their transformation to a Smarter Contact Centre to deliver superior #CX: https://ibm.co/3lvhVNo #ReinventContactCentrepic.twitter.com/yAeVocteFN
1:30 AM - 10 Oct 2020
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