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    1. Christine Geraci‏ @christinegeraci 6 May 2014

      Why offer an online chat feature if you can't answer basic product questions via said feature? I'm looking at you, @IBM.

      1 reply 0 retweets 0 likes
    2. IBM‏Verified account @IBM 6 May 2014
      Replying to @christinegeraci

      @christinegeraci Hi Christine, which product do you have questions about?

      1 reply 0 retweets 0 likes
    3. Christine Geraci‏ @christinegeraci 6 May 2014
      Replying to @IBM

      @IBM Thanks for reaching out, but I called and got my answer. Online chat rep had no clue, then asked for a laundry list of personal info.

      1 reply 0 retweets 0 likes
      IBM‏Verified account @IBM 6 May 2014
      Replying to @christinegeraci

      @christinegeraci Glad to hear you got what you needed. Please let us know if we can help with anything else.

      11:29 AM - 6 May 2014
      1 reply 0 retweets 0 likes
        1. Christine Geraci‏ @christinegeraci 6 May 2014
          Replying to @IBM

          @IBM Thanks. With respect, once the chat rep said he needed more than just my number and gave me 15 lines of info to fill out, I was done.

          0 replies 0 retweets 0 likes
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