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    1. Christine Geraci‏ @christinegeraci 6 May 2014

      Why offer an online chat feature if you can't answer basic product questions via said feature? I'm looking at you, @IBM.

      1 reply 0 retweets 0 likes
      IBM‏Verified account @IBM 6 May 2014
      Replying to @christinegeraci

      @christinegeraci Hi Christine, which product do you have questions about?

      11:23 AM - 6 May 2014
      1 reply 0 retweets 0 likes
        1. New conversation
        1. Christine Geraci‏ @christinegeraci 6 May 2014
          Replying to @IBM

          @IBM Thanks for reaching out, but I called and got my answer. Online chat rep had no clue, then asked for a laundry list of personal info.

          1 reply 0 retweets 0 likes
        2. IBM‏Verified account @IBM 6 May 2014
          Replying to @christinegeraci

          @christinegeraci Glad to hear you got what you needed. Please let us know if we can help with anything else.

          1 reply 0 retweets 0 likes
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