My luggage didn't make it to SFO today, still impressed w/ #AmericanAirlines. They texted to inform me the luggage didn't make it. No waiting in line to make a claim. They texted updates. All automated. A great example of AI in action worth sharing at #Think2019. #WatsonCommerce
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Replying to @Hyken
We hope your luggage catches up with you soon, Shep! Welcome to
#Think2019!1 reply 0 retweets 2 likes -
Replying to @Hyken
Welcome to #Think2019, Shep. Thank you for joining us!
4:53 PM - 11 Feb 2019
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