My luggage didn't make it to SFO today, still impressed w/ #AmericanAirlines. They texted to inform me the luggage didn't make it. No waiting in line to make a claim. They texted updates. All automated. A great example of AI in action worth sharing at #Think2019. #WatsonCommerce
We hope your luggage catches up with you soon, Shep! Welcome to #Think2019!
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Thank you! Happy to be here.
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Welcome to
#Think2019, Shep. Thank you for joining us!
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