@TeamYouTube after following the instructions to change my name, my old channel has gone but the contents didn't transfer across to the new. Can you advise?
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Replying to @IAmRyanAshby
We'd like to know more. Mind sharing more specifics about the issue? If you could share screenshots too, that'd be great. Thanks.
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Replying to @TeamYouTube
My old channel was hellsashbys, which now comes up with 404 page not found. I did the name change to RyanAshby last night and the content from my old channel didn't transfer. Is that enough info? If not, I'll need to get more when I get home.
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Replying to @IAmRyanAshby
Appreciate the info. We'd like to understand this better. To confirm, did you try transferring your channel to a brand account? Also, did you just try updating the name on the channel to 'RyanAshby'? If so, this should not affect the content on your channel. Keep us posted.
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Replying to @TeamYouTube
It was to a brand account indeed, which I'm now not sure was correct. If I recall, I was diverted to change my name on Google then delete the old channel.
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I now can't find the instructions that I followed. Sorry. Would it be possible to restore hellsashbys and direct me to instructions to change the name again?
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