Shep HykenGeverifieerd account

@Hyken

Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

St. Louis, MO
linktr.ee/hyken
Geregistreerd in februari 2009
12.334 foto's en video's Foto's en video's

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  1. Vastgemaakte Tweet
    13 apr.

    Preorder my new book: I'LL BE BACK - How to Get Customers to Come Back Again & Again today. Receive version immediately! Learn how to build the I’ll Be Back culture, 10 loyalty killers that can terminate your relationship with customers & more!

    3 antwoorden 16 retweets 45 vind-ik-leuks
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  2. 5 uur geleden

    "Customer retention is the first step in creating a loyal customer. When you get customers to come back, you know you’re doing a good job."

    1 retweet 3 vind-ik-leuks
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  3. 7 uur geleden

    Think of the different jobs everyone has where they work. What are their most important responsibilities? It doesn’t matter if it’s the lowest- or highest-paying job. Everyone has something they do that's crucial—something that would be noticed if that person weren't there.

    3 retweets 8 vind-ik-leuks
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  4. 10 uur geleden

    Tune in to tomorrow's episode of Amazing Business Radio featuring John Wass from Profit Isle. To catch more episodes, go to

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  5. heeft geretweet
    19 uur geleden

    Good point from our GM of Customer Workflow, John Ball: "Process mapping (having structured processes and workflows) empowers businesses to identify duplication of effort from customers and employees" talking to Shep

    1 retweet 2 vind-ik-leuks
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  6. 11 uur geleden

    Read more in my new book, I'll Be Back 📖➡

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  7. 13 uur geleden

    “Dissatisfied employees were more than 2.5 times more likely to say they do not provide excellent customer service and twice as likely to say they do not deliver quality outcomes.”

    2 retweets 2 vind-ik-leuks
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  8. heeft geretweet
    16 uur geleden

    What’s the difference between “like” & “love”? When it comes to , brand advocates have the answer. In this , & expert discuss how brands can create emotional connections that build trust & confidence:

    2 retweets 3 vind-ik-leuks
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  9. heeft geretweet
    16 uur geleden

    How can companies succeed during times of crisis?

    1 antwoord 2 retweets 5 vind-ik-leuks
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  10. heeft geretweet
    23 uur geleden

    from Shep Everyone, have a great week 📈👍 😀

    Be nice! It is the foundation of the customer service experience.
    3 retweets 2 vind-ik-leuks
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  11. heeft geretweet
    26 jul.

    Repeat after us 👇 Customer happiness. Customer happiness and Customer happiness. Yep, that's pretty much it! 🤝

    2 retweets 8 vind-ik-leuks
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  12. heeft geretweet
    25 jul.
    Als antwoord op

    Empathy is just as needed for the sales department as it is in customer service.

    1 retweet 1 vind-ik-leuk
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  13. 16 uur geleden

    When the customer uses the word always followed by something positive, you are creating a predictable experience.

    3 retweets 3 vind-ik-leuks
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  14. 18 uur geleden

    Customer Service Daily is out! A compilation of and articles: Stories via

    1 retweet
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  15. 19 uur geleden

    We spend a lot of effort, and even money, to turn prospects into customers. We do our best to create a good customer experience. Don’t let the last impression be tainted with a survey that is improperly delivered. The last impression, good or bad, is a lasting impression.

    7 retweets 18 vind-ik-leuks
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  16. 20 uur geleden

    This week's Top 5 Articles takes a look at how employee experience impacts customer engagement.

    1 retweet 3 vind-ik-leuks
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  17. 26 jul.

    𝙏𝙝𝙚 𝙨𝙪𝙧𝙫𝙚𝙮 𝙞𝙨 𝙮𝙤𝙪𝙧 𝙣𝙚𝙬 𝙡𝙖𝙨𝙩 𝙞𝙢𝙥𝙧𝙚𝙨𝙨𝙞𝙤𝙣. That is why it’s important that the survey is done the right way. Don’t send the survey too soon. I once received a survey before I even left the property of a hotel I was staying at.

    1 antwoord 2 retweets 19 vind-ik-leuks
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  18. 26 jul.

    Join this book club event as & I discuss her book, The Customer of the Future - 10 Guiding Principles for Winning Tomorrow's Business. This Wed., July 28 2 PM ET ·

    1 retweet 3 vind-ik-leuks
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  19. 25 jul.

    Don't miss this week's episode of Amazing Business Radio featuring John Ball of To catch more episodes, go to

    1 vind-ik-leuk
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  20. 25 jul.

    Read more in my new book, I'll Be Back 📖➡

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  21. 25 jul.

    While a sales call is mainly a presentation, it has to go beyond that. It ties in with , which means you need to prepare for the meeting with your client, know your customer, and understand what they want.

    3 antwoorden 4 vind-ik-leuks
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