Shep HykenOvjeren akaunt

@Hyken

Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

St. Louis, MO
hyken.com/online-store/t…
Vrijeme pridruživanja: veljača 2009.
10,4 tis. fotografije ili videozapisa Fotografije i videozapisi

Tweetovi

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  1. Prikvačeni tweet
    17. sij

    I'm excited to announce the release of the updated & revised edition of The Cult of the Customer! Available March 17. Pre-publication Special: Purchase book in advance from my website & receive e-book immediately & another special gift!

    1 reply 10 proslijeđenih tweetova 16 korisnika označava da im se sviđa
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  2. prije 24 minute

    Loyalty doesn’t happen on the first interaction, and probably not the second. It’s a series of predictable and consistent experiences that get the customer to come back and eventually become loyal. They know what to expect. They “own” their experience with you.

    3 proslijeđena tweeta 9 korisnika označava da im se sviđa
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  3. prije 12 sati

    5 Top Customer Service Articles For the Week of February 3, 2020

    1 proslijeđeni tweet 3 korisnika označavaju da im se sviđa
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  4. proslijedio/la je Tweet
    3. velj
    Odgovor korisniku/ci

    Exactly! That works for all. My family, friends and customers are so important to me. I like it when they called me just to say hello!

    2 proslijeđena tweeta 2 korisnika označavaju da im se sviđa
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  5. proslijedio/la je Tweet
    prije 21 sat

    To make these decisions, measure what you do. A/B test and gather objective data that indicates what is working and what is not. Don't rely on guesswork.

    Organizations must be flexible and willing to try new and different things, especially if traditional strategies aren’t working.
    2 proslijeđena tweeta 2 korisnika označavaju da im se sviđa
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  6. prije 15 sati

    Business has the potential to be the most powerful force for good in the world. It begins with companies truly caring about their people. Listen to the latest episode of Amazing Business Radio featuring Bob Chapman

    1 proslijeđeni tweet 4 korisnika označavaju da im se sviđa
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  7. prije 18 sati

    How to make customers happy … is it really a secret? Unfortunately, to some company leaders, it seems to be. The “secret” is actually quite simple, and I’ll share it with you in just two words: happy employees. via

    6 proslijeđenih tweetova 16 korisnika označava da im se sviđa
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  8. prije 19 sati

    Do you know the one thing you must have to guarantee success in your business?

    2 korisnika označavaju da im se sviđa
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  9. prije 20 sati

    6 Productivity Tips for Customer Support Agents via Take ownership of problems so that the customer feels you’re on their side for solving them.

    1 reply 3 korisnika označavaju da im se sviđa
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  10. proslijedio/la je Tweet
    3. velj

    Caring in Business Spotlight - Supporting you in business -

    2 proslijeđena tweeta 3 korisnika označavaju da im se sviđa
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  11. prije 21 sat

    5 Top Customer Service Articles For the Week of February 3, 2020

    1 proslijeđeni tweet 4 korisnika označavaju da im se sviđa
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  12. prije 22 sata

    Organizations must be flexible and willing to try new and different things, especially if traditional strategies aren’t working.

    1 reply 3 proslijeđena tweeta 15 korisnika označava da im se sviđa
    Poništi
  13. prije 23 sata

    Customer Service Daily is out! A compilation of and articles: Stories via

    2 proslijeđena tweeta 2 korisnika označavaju da im se sviđa
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  14. 3. velj

    Building an environment where working together instead of competing against each other is the key to getting everyone to work toward the greater goal.

    3 proslijeđena tweeta 10 korisnika označava da im se sviđa
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  15. 3. velj

    New on : The Secret To Happy Customers 75% of customers who are walking away will go somewhere else to get what they need.

    9 proslijeđenih tweetova 13 korisnika označava da im se sviđa
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  16. 3. velj

    Find out why your customer loves you. Focus on that. In the self-improvement world, it is said that the only person you should try to be better than is the person you were yesterday. That works in business as well!

    1 reply 10 proslijeđenih tweetova 30 korisnika označava da im se sviđa
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  17. 2. velj

    How to make customers happy … is it really a secret? Unfortunately, to some company leaders, it seems to be. The “secret” is actually quite simple, and I’ll share it with you in just two words: happy employees.

    1 reply 4 proslijeđena tweeta 11 korisnika označava da im se sviđa
    Poništi
  18. 2. velj

    When it comes to delivering customer service or creating a customer experience, the perfect solution may not be attainable. Custserv & CX are ever changing. Just when you think you have the perfect solution, something new comes along. Excellence's a good runner-up to perfection.

    1 reply 4 proslijeđena tweeta 20 korisnika označava da im se sviđa
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  19. 2. velj

    New on : The Secret To Happy Customers 75% of customers who are walking away will go somewhere else to get what they need.

    4 korisnika označavaju da im se sviđa
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  20. 2. velj

    Customer Service Daily is out! A compilation of and articles:

    1 proslijeđeni tweet 1 korisnik označava da mu se sviđa
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  21. 2. velj

    When marketing works, it feels like magic. But it’s not. There’s no magic formula. It comes (usually) from understanding customers, a consistent message and a persistent effort.

    1 reply 8 proslijeđenih tweetova 34 korisnika označavaju da im se sviđa
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