Apology "is an ongoing commitment by the offending party to change his or her behaviour." - On Apology, Aaron Lazare #topoli
@coyleWERDZ Hope you are going to do a column on this. It's a rich topic, made all the richer by Rob Ford.
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@coyleWERDZ Hope you are going to do a column on this. It's a rich topic, made all the richer by Rob Ford.