@TeamYouTube We are trying to turn on automatic google translate subtitles (we need spanish subtitles!) for La La Land but can’t find the option. Can you help us?
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Replying to @HanselActor
Thanks for reaching out. If automatic captions are available, they'll automatically be published on the video but may be available only in specific languages. More about automatic captioning here: https://yt.be/help/yxjf . Hope this helps!
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Replying to @TeamYouTube
Thanks
@TeamYouTube, that’s helpful. That caveat might be something to add to your FAQ or to note on the movie page before people rent. We wouldn’t have rented “la la land“ if we had known we couldn’t get spanish subtitles for it. We actually didn’t watch the movie - the people1 reply 0 retweets 0 likes -
Replying to @HanselActor @TeamYouTube
we were with wouldn’t have understood. We would like a refund, is that something you can help us with? We had to start the film in order to confirm that there weren’t subtitles. My profile is: Hansel Ramirez hanselramireznunez@gmail.com
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Replying to @HanselActor
Thanks for the feedback – With regard to getting a refund, we'd recommend getting in touch with our customer support team here: https://yt.be/help/purchases . They can help get this resolved for you!
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No problem, we’ll do that. Thanks for helping us out!
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