We'd like to help. Could you try removing the end cards and reuploading it to check if that helps? Let us know.
@TeamYouTube why does my endscreens not show up on certain people's devices....some do some don't..can't correlate the reason why.
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Done that. I really can't put my finger on it. I've tried reloading the end cards, tried re-uploading the video. I've asked apple users and Android users, Subscribers and non Subscribers...can't figure out why some see it and some don't.

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