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Click to Follow HaloSupport

Halo Support

@HaloSupport

Official release, outage, and flight updates for

. Report in-game issues to the dev team and get in touch with support agents at aka.ms/HaloSupport

Redmond, WAsupport.halowaypoint.comJoined February 2019

102.6K Followers

Halo Support’s Tweets

Pinned Tweet

We're rolling out new ways for players to report issues at aka.ms/HaloSupport! 📸 Flag Report: Submit a screenshot/video of an in-game issue. ⚡ Outage Report: Alert the team if services are down. 🐞 Bug Report: Advanced form for in-depth reporting & agent troubleshooting.

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Halo Support Retweeted

Attention everyone! 📣 MCC is now playable on

! 📣

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A patch is now live for #HaloMCC on Steam. This update enables players on Steam Deck to access matchmaking and the Custom Game Browser. More info and important Known Issues here:

support.halowaypoint.com

Halo: The Master Chief Collection (MCC) Steam Update – April 2023

Published: April 5, 2023 Steam Deck Support Today’s update for Halo: The Master Chief Collection (MCC) enables players on Steam Deck to access modes that require Easy Anti-Cheat (EAC), such as mult...

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An issue affecting Ranked Free-For-All (FFA) respawns on the map Empyrean has been resolved. If you're currently playing #HaloInfinite, close & then relaunch the game. If you're still experiencing issues with FFA respawns on Empyrean, submit a ticket at aka.ms/HaloSupport.

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Seeing a #Halo issue online that you want the development team to investigate? Submit a Flag Report at aka.ms/HaloSupport and select "I'm submitting something that someone else posted" to share the link. Linked images & videos showing an issue will be shared with developers.

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The outage affecting #HaloMCC matchmaking and other in-game services has been resolved. If you're currently in-game and unable to matchmake, close then restart the game. If you are still experiencing service issues, file an Outage Report at aka.ms/HaloSupport.

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The #HaloMCC team is investigating reports that matchmaking and other services are not loading. Stay tuned for updates as we'll share here when the outage is resolved.

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The #HaloMCC team is investigating reports that matchmaking and other services are not loading. Stay tuned for updates as we'll share here when the outage is resolved.

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The #HaloInfinite team has resolved an outage that prevented Forge maps from being saved. If you're currently in-game and receiving errors, close and then restart the game. If you experience any service issues in-game, please file an Outage Report at aka.ms/HaloSupport.

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The #HaloInfinite team is investigating reports that selecting the "Save Map" button in Forge's pause menu is resulting in an error. Stay tuned for updates as we'll share here when this outage is resolved.

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The #HaloInfinite team is investigating reports that selecting the "Save Map" button in Forge's pause menu is resulting in an error. Stay tuned for updates as we'll share here when this outage is resolved.

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Flag Reports are now the quickest way for players to submit an issue for investigation. The more players who capture media of an issue then submit a Flag Report (or Bug Report), the higher the issue lands in our priority stack. Capture then Flag to help devs investigate bugs!

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A patch for #HaloInfinite is now live on all platforms. This update contains various menu, stability, and Forge improvements based on feedback and tickets. More info on these changes in the March 28 Patch section at the top of our recent Patch Notes:

support.halowaypoint.com

Halo Infinite Season 3: Echoes Within – Patch Notes

Updated: March 28, 2023 Latest release: March 28 Patch Resolved Issues The following changes were made in the March 28, 2023, patch. Menus Improved stability when navigating Customization m...

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This patch is expected to release tomorrow, March 28, at 10am PT. We'll confirm here when the patch is available on all platforms and the full patch notes are available, so stay tuned!

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A #HaloInfinite patch improving stability and addressing top Forge issues is planned to be released next week. We'll provide an update when we've confirmed the release date, so stay tuned! Full patch notes will be shared when the patch is available for download on all platforms.

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A #HaloInfinite patch improving stability and addressing top Forge issues is planned to be released next week. We'll provide an update when we've confirmed the release date, so stay tuned! Full patch notes will be shared when the patch is available for download on all platforms.

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The #HaloInfinite team has deployed a backend update to improve respawns during Free-For-All (FFA) matches on Empyrean. If you're currently playing, relaunch to see the changes in-game. Submit a ticket at aka.ms/HaloSupport if you experience respawn issues after this update.

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A backend update addressing various issues on the maps Empyrean, Detachment, & Argyle is now live. If you're playing, close & relaunch #HaloInfinite to see these changes. View the change list in the March 21 section at the top of our recent patch notes:

support.halowaypoint.com

Halo Infinite Season 3: Echoes Within – Patch Notes

Updated: March 28, 2023 Latest release: March 28 Patch Resolved Issues The following changes were made in the March 28, 2023, patch. Menus Improved stability when navigating Customization m...

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Today's #HaloInfinite playlist and Challenge updates are now live. If you're currently playing, close and relaunch the game to ensure you receive these changes. If you're encountering issues in-game after relaunching, submit a ticket at aka.ms/HaloSupport.

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This week's #HaloInfinite playlist and Challenge updates are currently encountering issues and will be live for all players soon. Stay tuned for updates as we'll share here when the changes are live.

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This week's #HaloInfinite playlist and Challenge updates are currently encountering issues and will be live for all players soon. Stay tuned for updates as we'll share here when the changes are live.

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A patch for #HaloInfinite is now live on all platforms. This update contains fixes for the 120Hz option on Xbox Series consoles, Armor Hall stability, and more. More info on these changes in the March 15 Patch section at the top of our recent Patch Notes: support.halowaypoint.com/hc/en-us/artic

Resolved Issues
• Setting the framerate setting to 120hz on Xbox Series X|S consoles now results in framerates higher than 90 FPS.
• Improved stability when navigating Customization menus on Xbox Series X|S consoles. Stay tuned to @HaloSupport on Twitter as an upcoming update is expected to address framerate in these menus.
• There is no longer a delay between dropping objective objects & switching to weapons, which improves the the “Flag juggling” strategy.
• Game mode details are now visible in the Customs Browser menu & the Details menu of a Customs Browser session.
• On Xbox consoles or PC, Spartans now appear more consistently on Forge maps.
• Theater films now accurately reflect the match’s duration & score events that can be skipped to.
• Theater films created in an earlier version of Halo Infinite no longer have a Watch Film button that leads to an indefinite loading screen.
• Improved stability when navigating the Rubble section of Forge's Object Browser using the W or S keys.

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This #HaloInfinite patch is expected to release on Wednesday, March 15. This update includes fixes for the 120Hz option on Xbox Series consoles, Armor Hall stability, Flag juggling, mode info in the Customs Browser, & more. Full patch notes will be shared when the patch is live.

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A small #HaloInfinite patch addressing various issues is planned to be released next week. We'll update here when we've confirmed the release date and when patch is available for download so stay tuned!

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A small #HaloInfinite patch addressing various issues is planned to be released next week. We'll update here when we've confirmed the release date and when patch is available for download so stay tuned!

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Thank you to everyone who filed a ticket for these & other issues. If you've encountered an issue that you'd like the #HaloInfinite team to investigate, submit a ticket at aka.ms/HaloSupport. Stay tuned as we'll provide updates on these investigations & upcoming fixes. (3/3)

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Work is also underway to address the known issue affecting the 120Hz framerate option on Xbox Series X and Xbox Series S consoles. The #HaloInfinite team is planning to address these and other issues in upcoming patches. (2/3)

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The #HaloInfinite team is investigating the following issues: increases in reports of performance issues and crashes in both gameplay and the Armor Hall menus, colors on Nameplates and Emblems now appearing differently, some menus not loading, and Settings being reset. (1/3)

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If your map is currently affected by this issue, attempting to fix the placement of these primitive spheres prior to the upcoming update may result in the spheres shifting again once the update is live. Stay tuned for news on this fix as we'll share updates here. (2/2)

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The #HaloInfinite team is investigating a Forge issue affecting the pivot point of primitive spheres. Currently, sphere objects may be appearing in unintended locations. An upcoming update will resolve this issue & restore the original positions of spheres in affected maps. (1/2)

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The #HaloInfinite team has resolved an issue causing Event Challenges to not progress after matches in the featured playlist. If you're currently playing, relaunch to start receiving Challenge progress. Submit a ticket if this issue is still occurring: aka.ms/HaloSupport

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The #HaloInfinite team is investigating reports that the Mindfall Event Challenges are not progressing after completing matches. Stay tuned here as we'll confirm when the team has updates and when the issue has been resolved.

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The #HaloInfinite team is investigating reports that the Mindfall Event Challenges are not progressing after completing matches. Stay tuned here as we'll confirm when the team has updates and when the issue has been resolved.

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#HaloInfinite Season 3 is now available for download on all platforms! Download this update to connect to online services like multiplayer and customization. Patch notes breaking down the new content, balance changes, and bug fixes can be found at aka.ms/HaloInfiniteUp

Halo Infinite
Season 3: Echoes Within - March 7th, 2023

Season 3 of Halo Infinite is now available for download on all platforms! New features and content included in this update are:
• A new 100-tier Battle Pass with over 180 rewards
• Two new Armor Cores available for free: MIRAGE IIC and Chimera
• Free Armor Coatings and Helmet Attachments for all players
• Three new multiplayer maps:
• Arena: Cliffhanger and Chasm
• Big Team Battle: Oasis
• New multiplayer game mode: Escalation Slayer
• New weapon: M392 Bandit
• New Equipment: Shroud Screen
• Editing 343 Industries maps in Forge (Beta)
• Player Outline & Collision Options in Custom Games
• Raytraced Sun Shadows on PC
• Balance changes for the Plasma Pistol, VK78 Commando Rifle, and starting ammo in Ranked matches

For a full list of this update’s bug fixes and changes, see the Patch Notes at aka.ms/HaloInfiniteUpdate.

Visit aka.ms/HaloSupport to read more about today's update, issue workarounds, and to report in-game bugs.

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Scheduled maintenance for #HaloInfinite will be starting at 8:30am PT today. Online services will be available again when the Season 3 update is installed. Stay tuned here as we will announce when Season 3 is available on all platforms.

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Ahead of Season 3's launch at 11am PT on March 7, online services for #HaloInfinite will undergo maintenance starting at 8:30am PT. These services will be available when the Season 3 update is installed. Stay tuned as we'll announce when Season 3 is live on all platforms. (1/2)

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Halo Support Retweeted

Season 3 is almost here! Find out when it arrives in your time zone on March 7! 🌍 #HaloEchoesWithin

Image of a world map highlighting the different launch time zones for Halo Infinite's Season 3: Echoes Within.

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#HaloInfinite will be offline for scheduled maintenance 8:30am-11am PT tomorrow, March 7. Season 3 will launch at 11am PT and downloading the update will be required to reconnect to online services. Stay tuned here as we will announce when Season 3 is available on all platforms.

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Ahead of Season 3's launch at 11am PT on March 7, online services for #HaloInfinite will undergo maintenance starting at 8:30am PT. These services will be available when the Season 3 update is installed. Stay tuned as we'll announce when Season 3 is live on all platforms. (1/2)

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The #HaloInfinite team has now implemented a full resolution for this issue. If you're currently in-game and you're unable to join matchmaking sessions, close and then restart the game. If you're still experiencing issues, please file a ticket at aka.ms/HaloSupport.

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The #HaloInfinite team has implemented a temporary mitigation to improve matchmaking and Custom Game errors. Some players may still experience occasional errors and uneven teams in matchmaking. Stay tuned for updates on a full resolution. twitter.com/HaloSupport/st…

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The #HaloInfinite team has implemented a temporary mitigation to improve matchmaking and Custom Game errors. Some players may still experience occasional errors and uneven teams in matchmaking. Stay tuned for updates on a full resolution.

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We are currently investigating reports of errors impacting #Halo matchmaking and Custom Games. Stay tuned for updates.

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We are currently investigating reports of errors impacting #Halo matchmaking and Custom Games. Stay tuned for updates.

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This change is based on player feedback and should result in better balanced matches. Submit a ticket at aka.ms/HaloSupport if you encounter issues with unbalanced teams in Ranked playlists. (2/2)

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As of 10am PT today, #HaloInfinite Ranked Playlists now match players based on their Competitive Skill Rank (CSR). Once players are matched, their overall MatchMaking Rating (MMR) is used to balance the teams. (1/2)

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During this 8:30am-11am PT maintenance on March 7, #HaloInfinite will launch in an offline state. Online services and modes such as multiplayer, Academy, and customization will be inaccessible. Campaign will be available during this maintenance window. (2/2)

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Ahead of Season 3's launch at 11am PT on March 7, online services for #HaloInfinite will undergo maintenance starting at 8:30am PT. These services will be available when the Season 3 update is installed. Stay tuned as we'll announce when Season 3 is live on all platforms. (1/2)

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A #HaloInfinite update is now available for download on all platforms. If you're currently playing, close & relaunch to install the update (2.2 GB or less). The full patch notes covering balance changes and bug fixes is available here: support.halowaypoint.com/hc/en-us/artic

Halo Infinite
Update - February 15th, 2023

A new Halo Infinite update is now available for download on all platforms. Balance changes and bug fixes included in this update are:

• The accuracy of the Sniper Rifle has been increased when firing without zooming in.
• The explosion radius of the Frag Grenade has been reduced slightly.
• In the Ranked Arena playlist and HCS, each Weapon Rack will now be set to a “Red Rack” state after the weapon is picked up.
• Dropping a weapon and swapping between weapons now takes the same amount of time.
• Rapidly firing the Plasma Pistol or the Battle Rifle will no longer result in the weapon "jamming" and not firing on every pull of the trigger.
• Players are now less likely to experience a looping "Unable to Connect to the Fireteam" error message while joining or playing a Custom Game Browser session.
• The appropriate subtraction and addition symbols now appear whenever players lose or gain CSR during Ranked matches.

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A bug affecting the Package Deal Challenge has been resolved. If the Package Deal Challenge is in your Weekly Challenge deck, it will now accurately track your Mark Assists. If you're experiencing issues with #HaloInfinite Challenges, submit a ticket at aka.ms/HaloSupport

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