I am going to war. It will require much research of neuroscience. Social Services are failing my uncle coz he swears at their nurses &carers
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I am not having this. This I am not having. Nope. War has been declared.
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I'm going to be direct here, and say; What an absolute twat. This is a very important part of the job. Can you deal with aggression?
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Can you deal with mood swings? Can you deal with panic? Can you stay professional doing this job? It is essential.
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I've been in countless situations where I was yelled at, intimidated, cursed etc. My job was to de-escalate. To stay calm, warn them etc.
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Of course this has an effect on you. So afterwards I talked to my colleagues and/or boss. But it was always clear from the start that
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I think it would be more upsetting if its a person with mental health issues. Much easier not to take it personally when it's brain damage.
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Because its not really them. I realise ppl with psychological problems would also be different w/out them but somehow feels more personal?
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eg 1 man would call me 'bitch' & 'cunt' &swing at me & his wife said 'This isn't him. He once punched a man for swearing in front of a lady'
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