If someone says something is a problem, assume they know the thing happens. Otherwise it wouldn't be a problem, would it?
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Replying to @HPluckrose
I think the 'But this happens all the time' response to 'This happened & it's bad' often means, 'This is a norm I'm quite happy with.'
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Fair enough but then explain why you're happy with it so we can compare it with the argument for not being happy with it.
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