Greg Ortbach

@GregOrtbach

CX Engagement Catalyst in & Co-host of chat Tues @ 9:00 PM EST w/ . I’m passionate about CX, tech, marketing, & business.

London, Ontario, Canada
bit.ly/2ERHjMA
Geregistreerd in augustus 2010
1.058 foto's en video's Foto's en video's

Tweets

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  1. 21 jul.

    THANKS for sharing your time with us tonight. See you next Tuesday at ?

    3 vind-ik-leuks
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  2. heeft geretweet
    21 jul.

    Thanks so much for joining us for another chat. Loved the comments! See you next week?

    3 antwoorden 5 retweets 11 vind-ik-leuks
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  3. 21 jul.

    Hey - we miss you! See you next time!

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  4. 21 jul.

    Please share one takeaway from the chat that resonated with you. Thanks!

    1 retweet
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  5. heeft geretweet
    21 jul.

    I will be doing a tweetchat on "5G, What’s In It For Me" next Monday at 7pm ET sponsored by I'll also be giving away TWO new flagship smartphones to the chat's participants. Please join me?

    3 antwoorden 6 retweets 13 vind-ik-leuks
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  6. 21 jul.

    On behalf of the crew: , , and me, THANKS for sharing your Tuesday night with us! See you next week?

    1 antwoord 4 retweets 3 vind-ik-leuks
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  7. 21 jul.

    Learn from the best in the biz!!!

    I will be doing a tweetchat on "5G, What’s In It For Me" next Monday at 7pm ET sponsored by I'll also be giving away TWO new flagship smartphones to the chat's participants. Please join me?
    1 antwoord 2 retweets 3 vind-ik-leuks
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  8. 21 jul.

    I love this. Get your act together before you try and scale. Anything else is lip service, right

    Part 2 cannot maintain the present customers you already have!
    Deze collectie tonen
    1 antwoord 1 retweet 2 vind-ik-leuks
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  9. 21 jul.

    Q10 | Do you think marketing owns as much of the customer experience as customer service does?

    4 antwoorden 3 retweets 2 vind-ik-leuks
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  10. 21 jul.

    Hopefully soon!

    Als antwoord op @GregOrtbach @MarkC_Avgi
    Oh man. I'd love the time to visit him too chat
    1 retweet
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  11. heeft geretweet
    21 jul.

    Q9 | As your org emerges from , has your customer service become a new marketing tool for you? In what ways?

    3 antwoorden 4 retweets 5 vind-ik-leuks
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  12. 21 jul.

    Q8 | If your company *had to* cut one function, which would it cut: customer service, or marketing?

    4 antwoorden 2 retweets 1 vind-ik-leuk
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  13. heeft geretweet
    21 jul.

    Q5 | In your business, who "owns” the customer? (Sales? Marketing? Other?)

    3 antwoorden 3 retweets 1 vind-ik-leuk
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  14. heeft geretweet
    21 jul.

    Q7 | Opinion: Should returning customers or new ones be the higher priority?

    6 antwoorden 2 retweets 1 vind-ik-leuk
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  15. 21 jul.

    That's a really great way of looking at it Sarah. In that way, everyone from the side has an equal opportunity to "bring it".

    Als antwoord op @MarshaCollier
    I think who "owns" the customer is from who they receive the best help from. Anyone who has contact with the customer has the power to make their experience a good one.
    1 vind-ik-leuk
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  16. 21 jul.

    So much yes! Everyone is linked in the chain - even some non-employees (partners/vendors etc). All direct (or indirect) extensions of your brand.

    Als antwoord op @carriemaslen
    Even the person who cleans the parking lot. Maybe moreso?
    1 antwoord 1 retweet 1 vind-ik-leuk
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  17. 21 jul.

    Q6 | Has your marketing message regarding service excellence changed post-COVID? If so, how?

    1 antwoord 3 retweets 1 vind-ik-leuk
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  18. 21 jul.

    Hoist your favorite beverage as we hit the half-time point in the chat tonight. ALREADY?

    2 antwoorden 2 vind-ik-leuks
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  19. 21 jul.

    Absolutely Carrie! It's a BIG problem when words and actions don't match.

    Als antwoord op @GregOrtbach
    Any statement is just hype if there is a gap between words and action
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  20. 21 jul.

    It's great to see new and old friends here at tonight!

    1 antwoord 2 retweets 4 vind-ik-leuks
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