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  1. prije 17 sati

    Consistency and commitment breed great conversations and potential collaborations ... all of which will benefit those you serve💯 Had a great zoom call yesterday with the fellow CX’r from across the…

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  2. 4. velj

    Not sure if this big name brand still does this, but as a small business/entrepreneur, you would do well to emulate… ijs For more ideas or even languaging for your notes, schedule a call. Link in bio…

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  3. 3. velj

    Retention💥referrals💥revenue💥 These are just three of the “R’s” working with me can help your brand increase. Book a call – – link in bio

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  4. 2. velj

    Execute based on requested customer feedback💯 it will tell you how to keep or lose their loyalty. Trust me when I say if you’re not willing to do so, others in your marketplace space will‼️ Let’s talk about a…

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  5. 2. velj

    When the customer responds to our feedback, listen 👂🏽 intently‼️ They will tell us exactly what they want. Sometimes it will be difficult to hear but even if it’s not worded in a complimentary manner, it will…

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  6. 1. velj

    When you are committed to your craft, let the world become your library as you work to perfect it! (Paraphrasing Kobe Bryant 💔RIP)

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  7. 31. sij

    On another personal note: back in my day, there was a popular singing group: The Spinners. They recorded a marvelous song “Rubber Band Man.” Working with my new coach is having that affect on me. The entire team…

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  8. 30. sij

    QUESTION: How often do you check your DM? Many people will hit you up there inquiring about your services and/or potential referrals, collaborations, etc. Based on the speed of your response, they may judge how…

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  9. 30. sij

    On a more personal note: an amazing opportunity presented itself to me a few days ago. When it is fully manifested, I will share the outcome. in the meantime, be encouraged that your work is not in vain,…

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  10. 29. sij

    Everything happens for a reason 💫💫 Visiting a brand new dentist this morning for help with persistent tooth pain made for an exceptional 🦷 my mom and daughter attended a health fair recently and…

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  11. 27. sij
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  12. 26. sij
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  14. 23. sij

    Quality in a service or product is not what you put into it ... It is what the customer gets out of it! Peter Drucker

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  15. 22. sij

    Can you imagine the relief 🤗🤗 this thoughtfulness provides for someone who is afraid⁉️ Clearly, this medical practice wants their patients to experience good health and safety! It doesn’t get any better than…

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  16. 21. sij

    This is great for the NCAA, WNBA and NBA. But it should never be associated with your . Jumping through hoops is not what anyone wants to do when looking for their problems to be solved ... both…

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  17. 21. sij

    It’s not “what are you selling them”, but “how are you serving them?” Your customer experience should answer it ... unequivocally‼️

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  18. 19. sij

    What an amazing experience she created for her guests. When you are truly committed to making sure others are comfortable and cared for in your presence, you realize that it permeates every area of your life ... not…

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  19. 18. sij

    I am often asked the difference between customer experience and service… Here is how I can best answer that: Customer experience is the BIG picture; Customer Service is just one of many frames!

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  20. 18. sij
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