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When there's a live issue in SCR (or any Blizz product), you can be sure that the team is working 24/7 to get it resolved. I'm proud of the way our small team responded and worked the issues. But sometimes you can call the right plays and still lose - that's life. 2/
The number of things that unexpectedly broke and complicated/obfuscated matters, we were way outside the guidebook. I doubt any amount of risk planning could have properly prepared us. 3/
We need to consider new ways of managing a service of this size with a team of this size. I don't have the answers to that yet, but I'm certain that community support will play a large part. SCR's strength is in having great people in the community who are happy to help. 4/4
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