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Managing a live service with millions of active users, there's nothing worse than a build performing markedly worse when it deploys to production than it did during testing. It's been one of the roughest weeks for the SCR team, but we'll retro and learn from it. 1/
When there's a live issue in SCR (or any Blizz product), you can be sure that the team is working 24/7 to get it resolved. I'm proud of the way our small team responded and worked the issues. But sometimes you can call the right plays and still lose - that's life. 2/
The number of things that unexpectedly broke and complicated/obfuscated matters, we were way outside the guidebook. I doubt any amount of risk planning could have properly prepared us. 3/
We need to consider new ways of managing a service of this size with a team of this size. I don't have the answers to that yet, but I'm certain that community support will play a large part. SCR's strength is in having great people in the community who are happy to help. 4/4
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