Mobile check-in issues are resolved. We are still experiencing some technical difficulties with our Contact Center phone lines. We appreciate your patience while we fix these issues. We will let you know when our systems are back to normal.
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Sir, please know, you aren’t the only customer flying on a United flight. The employees are working as hard as they could right now.
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Lying to customers about wait time ("3 minutes" when it's > 1 hour) and status of issues ("mobile check in is fixed" when it's still broken) is NOT a sign employees are working hard to resolve issues.
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about customers.