@GooglePlay Hey, im having issues with music i bought, it says i can only listen to the songs when i have internet or data turned on, any way i can fix this?
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Antwort an @TTouque
Just to confirm, have you tried the steps mentioned in this Help Center article: https://goo.gl/2tMYdr . Keep us posted!
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Antwort an @GooglePlayMusic
I have followed this, yes, but when i go into my downloaded music on the Google Play app, it doesnt give me the option to download it
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Antwort an @TTouque
Oh no! Please check if you're signed into the right account and your app is updated. Also, could you let us know how are you accessing Google Play Music (browser/ iOS /Android)?
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Antwort an @GooglePlayMusic
I am using Android, everything is updated, and i am signed into the right account, the weird thing is that i can access a few songs i bought without wifi but the rest is unaccessible unless i have wifi or data.
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Antwort an @TTouque
Thanks for the details. Let's try clearing the app's cache: Settings > Apps > Google Play Music > Storage > Clear Cache > Restart? Keep us posted!
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Antwort an @GooglePlayMusic
Okay, i did that, still the same issue
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Thanks for trying those steps. Our Google Play Music support team will sort this out for you, please contact them here: https://goo.gl/YN8zwG
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