@GooglePlayMusic I have an issue with a Pentatonix album I bought from your store. Suddenly, the song Ref will not play. It's the only song on the entire album that won't play & one of my favourites. I can't understand why it's doing it.
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Antwort an @factualmama
Thanks for reaching out to us. Please try to delete and download that song again and let us know if that works.
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Antwort an @GooglePlayMusic
Can I do that on a 4G network?
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Antwort an @factualmama
Yes, you can. Reach out to us if you run into any other questions!
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Antwort an @GooglePlayMusic
Do I need to buy the song again?
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Antwort an @factualmama @GooglePlayMusic
Well, I hope you reimburse me for that! Why should I have to pay 99p for a song I'd already bought as part of the album? I'm genuinely perplexed by why that one song wouldn't play.
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Antwort an @factualmama
Sorry to hear that you ran into trouble. You do not have to repurchase that song. Have you tried deleting and downloading the same song again? Also, do you encounter any specific error while trying to play the song?
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Antwort an @GooglePlayMusic
The song will play for about 30 seconds then it will move onto the next song.
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That's an odd behavior. We definitely want to sort this for you. Let's connect you to one of our Google Play Music specialists here: https://goo.gl/56Mx1y . Hope this gets resolved!
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