Hi there. Have a look at this guide to remove your payment method from Google Play: https://goo.gl/d3HPKh . Let us know if that helps.
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Antwort an @GooglePlay
I only see options to add new payment methods, none to remove existing onespic.twitter.com/gRH0WoL4Bg
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Antwort an @M4dhu_S
We understand your concern. We suggest you to remove your payment method from Google Play as shown here (see "Remove a payment method" section) in this guide: https://goo.gl/LBXsTZ . Does that work?
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Antwort an @GooglePlay
I found it now, thanks!! I have one more query: the music I purchased and downloaded plays only when the internet is connected, why is that? Shouldn't it play at all times since I downloaded it
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Antwort an @M4dhu_S
That's correct, Mathangi! Let's try this step from the app: ☰ > Download only. Does it show your purchased and downloaded music? Keep us posted.
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Antwort an @GooglePlayMusic
When I select Download only, I don't see my purchased music!
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Antwort an @M4dhu_S
Thanks for the info, Mathangi. Let's make sure you are signed into the right account. Here's how: ☰ > Settings > Account. Keep us posted.
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Antwort an @GooglePlayMusic
The account with which I purchased and the account that is used for my login is the same one
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Antwort an @M4dhu_S
Hmm. Just to confirm, have you tried refreshing your music library? Here's how: https://goo.gl/ZdQq4e . Let us know if it works.
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Antwort an @GooglePlayMusic
That didn't work but I sort of re-downloaded the music and that seems to have worked? Will get in touch if I need further help. thank you!
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Glad it worked. Reach out to us if you have any other questions, we're just a tweet away!
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