@GooglePlayMusic I have an issue playing a recently purchased song. appears in the store that it's been purchased but won't let me play it through the app.
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Antwort an @charliedougan74
Hi Charlie, what happens when you try to play the song? Are you getting any error messages? Send more details our way and we'll look into it.
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Antwort an @GooglePlayMusic
got an email confirming purchase has gone through but not showing up on app and if I try to access through the store I get an error message...
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Antwort an @charliedougan74
Thanks for the info, Charlie. Let's try this steps from the music app: ☰ > Settings > Refresh. Does that work?
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Antwort an @GooglePlayMusic
tried that already (twice). also tried turning device off and on. no joy. first time I've had this. always easy.so far to buy and listen
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Antwort an @charliedougan74
Sorry for the trouble, Charlie! Let's connect you to one of our Play Music specialists to sort this out: https://goo.gl/68j1Ue . Hope this gets resolved.
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Awesome! Reach out to us if you have any other question. :)
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