@GooglePlay my play music app won’t play music. I pay $15/month and since new iOS it’s been useless. Pls help
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Antwort an @littledwayner
Hey Dave, we would like to help. What device/OS are you using? Share more details and we'll see what we can do.
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Antwort an @littledwayner
Thanks for the info! Have you tried uninstalling and reinstalling the app? Note - this will delete your saved offline music. Let us know if that works!
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Antwort an @GooglePlayMusic
Was hoping it wouldn’t come to this, any other ideas?
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Antwort an @littledwayner
Hmm! You can try try swiping away the app from the Recents/ Multitasking screen. Restarting your phone should help too. Keep us posted.
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Antwort an @GooglePlayMusic
I’ve tried these, not working... problem is every time I have music playing in background and then open app, music stops. this morning new problem, song was playing but no sound. I’ve spent a lot of time downloading offline music, really don’t want to start again
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Antwort an @littledwayner
Got it! Let's try to clear the app cache: ☰ Menu > Settings > Clear cache. Does that help?
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Antwort an @GooglePlayMusic
No, I’ve done that as well, it helped with a previous issue I had, but not the current issue
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One of our Play Music specialists can help you further to sort this out, get in touch here: https://goo.gl/56Mx1y . Hope this gets resolved!
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