Hi Baby, are you using an Android or iOS device? Let us know and we'll be glad to help!
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Antwort an @Nombrenoocupado
Hmm. Let's try clearing the cache from the app, here's how: ☰ Menu > Settings > Clear cache. Does that help?
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Antwort an @GooglePlayMusic
Nope, did that before and didn't worked. Did it again and still no change
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Antwort an @Nombrenoocupado
To make sure that you've available storage for the download, let's check ☰ Menu > Settings > Storage location. Keep us posted!
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Antwort an @GooglePlayMusic
Yup, more than 30 gb in phone storage and more than 10 gb in an SD card for just 1.2 gb of music
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Antwort an @Nombrenoocupado
Got it! Before you try to download music again, please refresh the app from ☰ Menu > Settings > Refresh. Let us know if that works.
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Antwort an @GooglePlayMusic
Actually now it's stuck at 0% after I refreshed it. :[
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Antwort an @Nombrenoocupado
That's definitely odd! Let's connect you to a Play Music specialist to sort this out: https://goo.gl/56Mx1y . Hope this gets resolved!
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Antwort an @GooglePlayMusic
I'm in Mexico. Will that be a problem?
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Antwort an @Nombrenoocupado
Not really! Google Play Music is available in Mexico and it should let you download music.
00:32 - 17. Okt. 2017
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