I'm so tired of @GooglePlay acting like a fool. All I wanna do is buy the new mackelmore album.
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Antwort an @alakafuckinzam
Hi Holly, we'd like to help! Share more details and we'll see what we can do. Keep us posted.
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Antwort an @GooglePlayMusic
Everytime I try to purchase the album it has me enter my password. After entering it correctly it displays an error message.pic.twitter.com/vhKj0K7hK7
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Antwort an @alakafuckinzam
Holly, try sign out and sign in back to the account. Here's how: Open app > App menu > Settings > Sign out. Does that help?
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Antwort an @GooglePlayMusic
It doesn't. Because there isn't a sign out option anywhere in the app.
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Antwort an @alakafuckinzam
Hmm! Let's try clearing the app data: Settings > Apps > Google Play Music > Storage > Clear data. This will delete any offline music though.
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Antwort an @GooglePlayMusic
Oh my god! It worked! You're my Savior thank you so freaking much!!!!



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Awesome! We're glad it worked. Reach out to us if you have any other question.
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