@GooglePlayMusic Hey GMusic, I updated my payment in my account but it's still not letting me upgrade to family subscription. Please help.
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Antwort an @wsabiChris
@wsabiChris16 Hi there. Are you getting any error codes? Let us know and we'll be happy to help.
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Antwort an @GooglePlayMusic
@GooglePlayMusic no error codes. It ask me to update payment settings. Which I did. So never ending circle?1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @wsabiChris
@wsabiChris16 Try clearing the app's cache/data. Settings > Apps > Google Play Music > Clear cache & data > restart device. Does that help?
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Antwort an @GooglePlayMusic
@GooglePlayMusic this is the never ending circlepic.twitter.com/OkBdjMCxlw
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Antwort an @wsabiChris
@wsabiChris16 Hmm. Try updating your billing info at http://wallet.google.com . Sign in using your Google Play acct. See if that helps.
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Antwort an @GooglePlayMusic
@GooglePlayMusic that was the first thing I did. No luck.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @wsabiChris
@wsabiChris16 Got it. Let's connect you to a Play specialist to sort this out. You can request a call here: https://goo.gl/BJ6iYZ .
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Antwort an @wsabiChris
@GooglePlayMusic ummm Phone support is closed? that was a funny joke. now is there really someone to help me????2 Antworten 0 Retweets 1 Gefällt mir
@wsabiChris16 If it helps, let's connect you by chat w/ our support agents: https://goo.gl/3DJLaH . Select: Music > Payment issues > Chat.
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