@DelmeHerbert Hi Delme. Are you having this issue on your computer too? Let us know and we'll do our best to help!
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Antwort an @GooglePlayMusic
@GooglePlayMusic No, the desktop app plays everything fine. This playback issue happens on both my home and office wifi networks.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @DelmeHerbert
@DelmeHerbert Ok, thanks. Just to double check, are you also having this issue with your mobile data services?1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @GooglePlayMusic
@GooglePlayMusic Nope. My only mobile device is my phone. Other streaming apps/ services function normally.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @DelmeHerbert
@DelmeHerbert Ok. Does Google Play Music work properly in Safe Mode: https://goo.gl/kzoT2V ? Keep us posted.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @GooglePlayMusic
@GooglePlayMusic Hi, the problem persists even in Safe Mode.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @DelmeHerbert
@DelmeHerbert Got it. Let's connect you with a Google Play Music specialist for more in-depth help: https://goo.gl/MQAu5f .1 Antwort 0 Retweets 1 Gefällt mir -
Antwort an @GooglePlayMusic
@GooglePlayMusic Spoke with Donny today and he tried but wasn't able to resolve this issue. He filed this as a bug.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @DelmeHerbert
@GooglePlayMusic I uninstalled updates, rolling back to v5.7.1717Q.1530520 and that has resolved the issue. The albums are playing again.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @DelmeHerbert
@GooglePlayMusic I need to rebuild my music library on my phone, but all albums (so far) are streaming normally over Wi-Fi.1 Antwort 0 Retweets 1 Gefällt mir
@DelmeHerbert Ah, got it. Thanks for the update. Let us know if you run into any questions in the future.
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